← Back to Home

Privacy Policy

1. Who We Are

House Painters Byron Bay is a platform that connects customers seeking painting services with qualified professional painters in the Byron Bay area. We operate as a marketplace facilitating these connections.

2. Information We Collect

From Customers:

• Name and contact information (email, phone number)
• Project location and address
• Project details (type, size, timeline, budget)
• Communication preferences

From Painters:

• Personal and business information (name, ABN, contact details)
• Professional qualifications and experience
• Service areas and specialties
• Insurance information
• Portfolio photos and work samples
• Pricing information

Automatically Collected:

• IP addresses and location data
• Browser type and device information
• Website usage patterns
• Login timestamps and access logs

3. How We Use Your Information

• Service Delivery: To connect customers with suitable painters
• Communication: To send project notifications and updates
• Quality Assurance: To verify painter qualifications and maintain service standards
• Platform Improvement: To enhance user experience and functionality
• Legal Compliance: To meet Australian privacy and business requirements

4. Information Sharing

We share information only in these circumstances:

• Service Matching: Customer project details with relevant painters
• Painter Profiles: Professional information with potential customers
• Legal Requirements: When required by Australian law
• Safety Concerns: To prevent fraud or protect user safety

5. Data Security

We protect your information using:

• Encrypted data transmission (HTTPS)
• Secure database storage
• Access controls and authentication
• Regular security updates and monitoring
• Limited access to authorized personnel only

6. Your Rights (Australian Privacy Act)

You have the right to:

• Access: Request copies of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request removal of your data (subject to legal requirements)
• Restriction: Limit how we use your information
• Portability: Receive your data in a portable format
• Complaint: Lodge complaints with the Australian Privacy Commissioner

7. Data Retention

• Active Users: Data retained while account is active
• Completed Projects: Project data kept for 7 years for business records
• Inactive Accounts: Data deleted after 3 years of inactivity
• Legal Requirements: Some data retained longer if required by law

8. Cookies and Tracking

We use cookies to:

• Maintain your login session
• Remember your preferences
• Analyze website performance
• Prevent fraud and abuse

You can disable cookies in your browser settings, though this may affect functionality.

9. Third-Party Services

We may use trusted third-party services for:

• Email delivery and notifications
• Website hosting and security
• Payment processing (if implemented)
• Analytics and performance monitoring

These services are bound by their own privacy policies and security standards.

10. International Data Transfers

Your data is primarily stored in Australia. If we need to transfer data internationally, we ensure adequate protection through:

• Adequacy decisions by Australian authorities
• Standard contractual clauses
• Certified data protection schemes

11. Children's Privacy

Our service is not intended for children under 18. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete the information promptly.

12. Changes to This Policy

We may update this privacy policy to reflect changes in our practices or legal requirements. We will:

• Post the updated policy on our website
• Update the "Effective Date" at the top
• Notify users of significant changes via email
• Provide 30 days notice for material changes

This privacy policy was last updated on June 6, 2025. We recommend reviewing this policy periodically to stay informed about how we protect your information.